Frequently Asked Questions

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Reporting Error Messages

When reporting errors include as much detail as possible including the following information from the error screen:

  ·  Program Name
  ·  Error
  ·  Statement
  ·  Additional Information

Some errors do not display the error screen, in those cases record all pertinent information displayed. No matter how the error is shown, also include what task you were doing and any other relevant information.

Timeliness of Error Reporting

When you receive an error, it is critical that you report that error immediately. Both system and data status factor in to our ability to correct the error. By waiting until the end of the day to tell us about an error you received early in the day will only make it much more difficult, and possibly impossible, to solve.

So please, for your own benefit, call us as soon as you receive an error or notice one on the Delivery Run Log.

Item Statistics File Management

The Item Statistical file is updated each time Statistical Update is run either through Delivery or through Daytime Statistical Update. This file will fill and cause errors if you do not manage it properly.

There are two methods for this:

A. From the Item Statistical Menu:

  1. Run the Update Weekly File function
  2. Run the Reorg Daily File function

B. Through NASA (Unattended Reports)

  1. Set up Update Weekly File and Reorg Daily File as Weekly functions in Unattended Reports.
  2. Select Weekly functions once each week.

By doing either of these you will assure that Delivery or Statistical Update does not crash because of a filled Item Stat file. In addition, the Item Week File may be reorged when it becomes full (see Delivery Run Log, File Use Percentages).

Cash Application Procedures

When Applying Cash, it is always a good idea to check the entry BEFORE running the program. You should already know what account, what invoices and how you are going to apply each check prior to running Cash Application. If you do run into a situation that was not uncovered by research, post the payment as "Open" and then figure out what went wrong an take the appropriate action.

Having us unapply checks because you did not take the time to properly apply them is not the best way to handle A/R.